Wix.com
Fraud with Refund, not returning money

I bought a Yearly Premium plan from wix.com on August 28, and immediately returned it that day because I realized that I bought the wrong thing. I received an email the same day saying that my money was returned and allow up to 7 business days for it to be returned. I have yet to receive it. I have went back and forth in emails, and now they're just not responding anymore. What can I do about this? Here are some of the emails:

Body Your Wix.com Upgrade has been canceled

Dear Ashley Harris,

Thanks for trying Wix.com Premium Upgrades We have received your cancellation order for -Package ID: 402089Package description: Unlimited YearlyPurchased on: Aug 28Cancelled on: Aug 28

This is just an email to let you know that your Wix Premium Upgrade has been canceled and you have been refunded. Please note: It can take up to 7 business days for your refund to appear on your credit card statement.

Help us improve We'd love to hear a bit more about why you canceled: Simply click here to let us know Thanks again for using Wix Premium Upgrade

I received another email similar to this one, after I wrote them again. I wrote more and now Im not getting anymore responds! I plan on reporting them to the BBB.

Company: Wix.com
Country: USA
Site: wix.com

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