EBay
Good until cancelled listings charged despite free listing announcement

On April 28, Michael Jones of eBay made an announcement about a free "buy-it-now" listing sale. You could list items for sale for 3 days, 5,7, 10,30 days, or "good until cancelled" all for free http://announcements. Ebay.com/04/three-days-only-all-sellers-can-list-fixed-price-for-free-april-26-28/. I listed over 200 small items, many at the "good until cancelled" duration. EBay is a hobby for me, and as the only wage earner in a single-income family of five, I use any income to provide special things for my children like summer activities, etc.

It turns out that the text of this announcement was not completely true. In May, I received a huge bill for fees from eBay. I assumed all was well and it was seller fees for items I sold just like always. When this happened again in June, I called eBay customer service to find out that the 3,5, 7,10 and 30 day listings were free, but "good until cancelled" was in fact not free, only the first 30 days of it. I further checked the link for "full details" and it said nothing about one of the durations not being free as stated. I raised an objection about being charged $150 in hidden fees (exceeding my sales income for the last few months) and was told I would hear back, but nothing. They've got my money and it seems to be all that matters.

Be careful—statements eBay makes may contain half-truths or false statements to defraud you out of your money.

Company: EBay
Country: USA
Site: ebay.com

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