AT&T Wireless
Plan Switched Without Permission and Roaming Fees Charged

On Feb this year 2004 WE decided to try AT&T wireless Worst mistake on choosing our new wireless company. We signed for a plan that called for two phones, no long distance, no roaming charges for $39.95/mo. The phones did not receive a signal in many rural areas. Were told by an AT&T rep that we should opt for the digital phone system. They told me that the price would remain the same by several reps. When our bill arrived, much to my surprise, it was not the same price as quoted originally and even included roaming charges and long distance charges that should not have been applicable to the plan that I subcribed to initially.

When I called to question this, I was told that I was switched to a "local plan." Unbeknownst to me, I was switched to a plan that I neither requested nor gave permission to be switched to. I have referred many people to AT&T in the past, as I was once an AT&T employee myself, but I will definitely think twice about future referrals.

I sent three registered mail letters to AT&T Customer Service to which I was never afforded a response. I was finally allowed to cancel my plan with no cancellation fees after more than twenty calls to customer service; but my fees a charges, i.E. Roaming and long distance fees were not disregarded. I also had to pay for two phones that I only used for 33 days because their stupid policy stated no returns after 30 days.

Company: AT&T Wireless
Country: USA
State: California
City: Anaheim Hills
Address: P.O. Box 68055

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