Sears Home Improvement
Elderly Customer Quoted $11,600 Air Conditioner With No Cheaper Option Offered

My 86 year old father's air conditioner gave out last summer. He immediately called Sears Home Improvement for an estimate to either repair or replace his old unit. They only gave him one choice, a very expensive $13,000 system. My father said that he really couldn't afford it, then the salesman brought it down to $11,600.

My father was very distracted by the ill health of my mother as well as his own and obviously in dire straits because his house was so hot. Sears never offered him a "standard" $5-6000. System" or any other alternative.

Now, after it's installation, a member of the California Contractors Commission confirmed, after going over the individual charges for their air conditioner, that they were grossly overcharged and many of the items charged for were "gibberish".

The Sears rep. Leon Pikor has denied everything. He claim he offered my father a cheaper alternative. Don't you think an 86 year old man, on a fixed income, in poor health and many medical bills would choose a less expensive option if offered? Of course! The Sears rep was just trying to swindle an elderly couple in their desperate need. We're looking for justice!

Company: Sears Home Improvement
Country: USA
State: California
City: North Hollywood
Address: 3825 Forsyth Road
Phone: 9138513177

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