Things Remembered
Bad customer service

I went in on the Sunday morning around 1pm, searching for a baptism present for my nephew who had been getting baptized the following day. I discovered an attractive item I needed to buy, and introduced it-up towards the revenue worker, Valerie. She had me complete the unique engravement type with all my info, and educated me that it'll prepare yourself for get 24 hours later, Sunday, at 12 pm. She proceeded to notice my font choice, recommending a particular strong font, along with a unique colored engraving. I didn't discover till after I acquired my bill that equally font and colored engravings were rates which included extra expenses. It might have been valued to get been advised of those expenses prior to the actual purchase.

24 hours later, when I was preparing to depart to get my purchase, I obtained a phone in the shop @ 11:22 am, telling me that, even though program claims they've 2 items in-stock (1 being the show item), she couldn't discover the outstanding item.

Discouraged this info was conveyed in my experience so overdue, I requested that additional shops be approached for product supply, and instant engraving. Valerie subsequently advised me that the mall 30-minutes apart has got the product, and could be ready to engrave it within around 30 minutes. However, my nephews baptism was in 2 hours, and that I would not have time for you to choose it-up from that area.

The sales clerk recommended we consider the show item, because it was in "good shape", but no engraving is likely to be completed, simply because they don't have an engravement dish for that item. And what made it a whole lot worse - there is a great sized processor on top of them! It wasn't in good shape, and that I wouldn't spend top dollar for this! And what's the usage of investing in a item from an engrave, ent shop with no personalized engraving?

I had been also annoyed to begin a picture, and so I got my reimbursement and remaining. Sad to express, I strolled away excessively annoyed and disappointed. And, with no present for my nephew! I thought it'd have now been right for the salesclerk to AT-LEAST contact another places for product availability before calling me using the negative information.

I really donot understand what your shop plan is for revenue, but calling a person almost half an hour before pick up isn't an excellent practice. And why did it get before following day of my purchase for that shop to find my item in stock? This might have all been prevented when the verification of product supply was created at that time of purchase. I did not enjoy the final second support or even the incorrect supply program.

Company: Things Remembered
Country: USA
State: California
City: Newark

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