Capital One Services
Billed $39 membership fee for a card I never received

In March I got a bill from Capital One for $39 membership fee. I had no card so called the service number to get the expiration date so I could use the card. The reply was "invalid card" so I talked to a rep. I was told the fee stood for services rendered for the card, which had been mailed in Dec. I hadn't received the card so was told it was canceled and a new one would be sent the next day.

Ten days later the second card had not arrived ao checked your file and saw someone else had tried to cancel a card and been refused. I am writing to them and canceling the non-existent service and refusing to pay the fee for nonexistent service on a card that does not exist. Also reporting this to the Richmond, VA BBB.

Company: Capital One Services
Country: USA
State: Virginia
City: Richmond
Address: P.O. Box 85015
Phone: 8002621493

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