SM & S Relocation, Inc
SMS Movers, SMS Relocation Services, and I have heard there are several other names they use. Bait and switch prices, threats, yelling, disrespectful, bully tactics

This company is very disreputable, if you do not want to have a bad experience go with another company. Joey told me there was no need for an in person quote and that he could give me an accurate quote by my inventory list. I explained to him that much of my furniture was solid wood and very heavy. He gave me a quote of $750. When the movers showed up (5 hours before the scheduled time) they said the amount would be closer to $1080 because of the heavy furniture.By this time it is to late to not go though with the move.in addition to everything it took them over 7 hours to load the truck with stuff from a 1 bedroom apartment (already packed by me).

They explained that the storage for the first month was free but would be $75 per pod per month. After they have my stuff they tell me that my stuff needed to be in two pods, which I find out later that was a lie. My stuff fit perfectly into a 5 x 10 storage unit which is smaller than a pod.

Also they say that they accept credit cards, they made me have cash only.

When trying to arrange delivery Ben kept putting me off, when finally given a date for delivery the driver calls me the day before to indicate that he would not be able to make that delivery date and that they would be delivering at 6 am Monday morning. When I spoke to Ben (because I would have to miss work) he was rude and yelling at me on the phone. He was threatening me with charging an extra $125 per hour if I was not at the storage unit on time.

To boot they charged me an extra $875.72 or they would not unload, again this had to be a cash payment. When they were unloading they refused to give me an opportunity to verify that all pieces were there. I will be spending my weekend verifying that all my boxes and furniture was delivered. With the unprofessionalism shown by this company I will be checking each item.

This company has no business class, completely unprofessional. I would not recommend them to my worst enemy. They lied, and relied on strong arm tactics. I spoke to a couple of other moving companies and they stated unfortunately this company has gotten away with treating customers poorly because people usually do not take the time to make the appropriate complaints.

Personally I am going to not only post this here I am going to the dot site and make my complaint there (the reason I chose this company was the lack of complaints posted there), and also on Angies List. Please if you feel strongly that you have been taken advantage of by this company please do the same.

I have taken the contract and the final paperwork to my attorney, he said he will review to determine if I have any recourse.

Company: SM & S Relocation, Inc
Country: USA
State: California
City: San Jose
Address: 1988 Hartog Dr. San Jose, CA 95131
Phone: 4083928850
Site: smsmoving.com

  <     >