TXU Energy
Extra Deposit of $530 Demanded From Unemployed Customer Despite Earlier Reassurance

I have been unemployed since my wrongful termination from the hospital I worked at in May of Stamford Memorial Hospital. At the time I was between 6 and 7 months pregnant and extremely worried about paying my bills. When I called TXU the following week and explained to them what had happened, they reassured me that they wouldn't disconnect my service, just for me to let them know when I could make payments and they would make arrangements. Then at the end of February I received a bill that informed me that I had to pay an additional deposit of $530 or they would disconnect my electricity. I called them and reminded them of my continued unemployment status and that I had to have electricity to take care of my then 6 month old daughter. They informed me that they had to be paid the deposit, no one would be able to waive it because of my late payments, between 1 and 8 days late at the most.

Company: TXU Energy
Country: USA
State: Texas
City: Dallas
Address: PO Box 650764
Phone: 9727912888

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