Directv
Charged for Adult Pay-Per-View Orders She Did Not Make

Several months ago, I get my bill and there's 6 charges on it for porn and the so called dates are listed when we supposedly watched it. I pass-worded "adult" content and pay per view so I'm the only one who knows the password, and we were even away on vacation on one of the dates (which they don't even list the year, just a day and month which is weirdness). So I called them and lady tells me I been internet hacked somehow but she can't really explain it. She just wants to give me some shpeel about some new offers! So I ask to speak to someone else, then I get the run-around by another robot woman who agreed to "do me a favor by meeting my half way" by removing 3 of the 6 charges. Gee thanks. So I had my husband call and he talked to a man who said it must be because we didn't plug our telephone line in the back of the receiver. Anyhow, I got on the phone and he supposedly set me up with a pin/pass number for protection from this happening (which they knew nothing about in my future calls).

A few months later, we cancelled service. It's too long a story... But there was more inept customer service and etc involving return boxes for receivers. Anyhow, I was told I was going to get a refund for unused time I paid for, (which I laughed at inside my head about as I wondered what they'd come up with to ruin it) and that was it. Good riddance! Until I get a new bill 2 months later saying I still owe for 4 pay per view orders which were supposedly viewed back when I was a customer. I called them and confronted them about their fraud and such and I said I will not pay and I request they remove the fraudulent charges. And as for my refund that I never got... They said they may have to take it out of that (Oh boy what a big surprise there!) if they can't get into by bank account, which luckily I don't think they can.

I have a friend who has been a long time customer of theirs, and nothing like this has ever happened to her. I guess it seems they pick certain people at random maybe... I don't know, all I know is it's the closest thing I can come up with as to the shock of how they can still be up and running. People please make reports to stop them!

Company: Directv
Country: USA
State: Virginia
City: Danville
Phone: 18005315000
Site: directv.com

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