Gander Mountain
Awful Service, Complete Fail

We ordered a pair of Slippers from the website. They were on special for $10, regularly priced $60. We were elated to find this deal and rcvd order confirmation. A day later we rcvd an email that said they had made a mistake on the price and it was in fact not $10 it was $60. They cancelled our order so we emailed saying, how could this be? We ordered them for $10 already you have to honor that price, after all you advertised it. They never responded so a week later I called them and spoke with representatives. The first one said that they made a very big mistake and the price was wrong on the site but that they won't do anything about it except that she can give me 20% off. She then said if I spoke to a supervisor I could probably get an extra 10% off. The supervisor called me back and said we are sorry for our mistake do you want to order them at the $60 price? I said of course not because the product I bought was for $10. She THEN goes on to say that they never allow discounts on this PER the CEO and so she can't give me the $10 price. Then literally a minute later she offers me 10% off. I say forget it just give me the 20% off that the first representative offered me. She said I can't do that we can't offer more than 10%. I said, you just lied to me a couple times.

In the end we will not be ordering nor buying from them again, I was absolutely disgusted with their service and the fact that THEY MAKE THEIR CUSTOMERS PAY FOR THE COMPANY'S MISTAKES. They should've absorbed that cost and sold them to customers for the $10.

Company: Gander Mountain
Country: USA

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