Babyage
Bad service

I ordered a car seat on Amazon which was being sold through Baby Age. The price was low, so I called to confirm that it was the actual car seat as stated on the site and that the price was correct. I was told that it was the car seat and the price was correct as stated on the website. I received a confirmation email which stated that I had ordered a car seat. Three days later I receive a shipping confirmation from Baby Age stating that they shipped a car seat COVER. I called both Amazon and Baby Age, both passed the blame onto the other. I was also contacted by the supervisor who told me it was not their responsibility that the product was listed wrong. I go the run around all day. I do not recommend buying from them as they have terrible customer service. I have worked in retail for several years and we would not treat our customers as they do. We believe that the customer is always right and we take responsibility for our mistakes, especially the obvious ones. The same supervisor told me he knew of the mistake, but why did he not contact Amazon and why did they not contact the customers if they knew of this obvious error? No truth in advertising and false advertising.

Company: Babyage
Country: USA
Site: babyage.com

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