Wireless Retail
Ripoff, wireless retail charging me $200.00 for a defective phone returned to kmart over a year ago

Over a year ago I was shopping at K-Mart in grove city ohio. There I decided to purchase a wirless phone and services from the wireless retail keosk after talking to the sales person working there. She informed me of the plan and the phones that were available. I decided to take the panasonic phone that she stated worked the best in my area. She explained they were temporarly out of that phone but would have them in a couple of weeks, but in the mean time I could use the phone she had available and she would exchange it when they received the panasonics in. I went ahead and signed up with the at&t service plan and she activated the phone. When I tried to use the phone it didnt work so she de-activated that one and found me another one and re-activated it.

She told me the phones didnt work good inside the store and it would probly work fine outside. Once outside I tried numerouse times to make a call and still no luck. Fustrated I went back to the store and she re-activated the phone once again and finaly I was able to make calls but once connected for a minute or so, the phone would shut down in the middle of my conversation and I would have call back the person many time to complete the conversation. I called the lady
at K-mart and she told me when the panasonic phones came in she would call me and exchange the phone.

After not hearing from her in 30 days I went back to exchange the phone. The people at the wireless retail reluctently took the phone back and att&t cancelled my service and refunded my fees. I thoght this matter was settled untill 2 weeks ago when I received a bill froma credit collection agency wanting $200.00 for wireless retail or they will take further actions to collect. I never even had the phone the last year they have it. This is a very poor example of business practices and my first and last with a cell phone company.

Company: Wireless Retail
Country: USA
State: Arizona
City: Scottsdale
Address: 8800 E Chaparral Road Third Plaza

  <     >