Dupray Industries
Sold deceptively

I had posted a report about Dupray and how they did not hold true to their satisfaction guarantee and deceptively sold me a machine. I posted comments on youtube such as "be careful Dupray sold me a machine that was not suitable for my business after they told me it would be suitable to clean the exterior of the vehicle and I had to pay over $600 to return it - true story" because if someone had of warned me I wouldn't be in this situation.

Dupray guarantees satisfaction... When I ordered I told the sales rep I did not have a drain and would need to clean the exterior of the vehicle in efficeint time and they assured it would, and it didn't, so why am I responsible for these shipping and refund fees if I was not satisfied and it did not perform as I was told it would. Not to mention after I bought it they said that this machine would not be suitable for exterior washing and tried to upgrade me to a different machine.

I tried to warn future customers of my experience and my comments were removed and I was blocked and even certain videos for dupray ratings have been disabled... So now Dupray is even more deceptive than I believed because they remove negative comments and only leave good ones.

I was only asking Dupray to be fair and reimburse me for the shipping charges and return fees but they would not admit that they were wrong and refused to do anything for me. But now I belive that everyone should know that this company is not completly honest. How to they even get away with saying satisfaction guaranteed? Dupray also says they have hassle free returns...

Company: Dupray Industries
Country: USA
State: Quebec
City: Montreal
Address: 200 Cremazie Ouest
Phone: 18008818482
Site: dupray.ca

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