Nextel
Overcharge and failed to change plan as asked

I just signed on for a year with Nextel for my husband and I. I choose a plan for 39.99 that included unlimited direct connect and 500 minutes for both phones. When I received my first two bills I had miscalculated and it was determined that a higher minute plan would suit our phone needs.

I changed to the unlimited incoming call plan with unlimited two-way direct connect for $79.99. My husband's cell phone was a share plan so his monthly bill added on to mine was only supposed to be $30 some dollars in addition.

Then I got my next cell phone bill which the changes were supposed to be reflected on and it was for $903.00! My plan did not change and even after I disputed the charges and "accounting" went through my bill which had over $400.00 in in-coming call charges plus the overage charges for going over they only deducted $403.00 from the total bill. I was also informed that call forwarding turns a call from an incoming call to a made call, which still does not make any sense to me and for my call forwarded calls I was charged $211.00.

With the plan that I chose I still cannot see how my bill could be more that $100.00 to $200.00 at the most. Now, I am stuck with a $400.00 bill because Nextel says so.
I am still trying to dispute the charges so if anyone can tell me how to read my cell phone billing statement accurately to make sure that it is correct, I would appreciate all the help!

Company: Nextel
Country: USA
State: California
City: Los Angeles
Phone: 8006396111
Site: www.nextel.com

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