AC Moore Arts & Crafts Inc
Employees need training

I purchased a Cuttlebug embossing file a week ago once they were for sale for 40% off. After I returned home, I came across I copied the embossing folder. On Monday, 8/29 I delivered towards the Lancaster shop (Lititz Pike) to switch it for just one used to donot have. I had been informed that I really could NOT trade it since AC MOORE JUST provides discounts. I had been provided $3.17 that will be what I taken care of the file. Nevertheless, the files were off purchase and that I couldn't purchase a fresh embossing file with that amount of cash. I quit the shop.

I then looked over the rear of the bill about the return policy, (yes, I ought to have looked over it within the shop and proven the girl right then and there)... It plainly says that AC Moore DOES provide also trades. I returned in to the shop.in the place of likely to the client support person who I handled, I strolled through the shop searching for the supervisor, who I did so find and informed her the tale. I informed her all I needed was another embossing file as a swap but I had been informed there have been NO trades. She strolled with me towards the embossing file region, I decided on a new one. She subsequently strolled up-to Customer Support, offered it towards the inefficient Customer Support individual and informed her to provide it in my experience for that purchase value. It had been all quite simple... That's all of this client repetition had a need to do. Alternatively, I acquired lots of stress since this client representative did not understand what she was referring to.

Company: AC Moore Arts & Crafts Inc
Country: USA

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