Feather Dusters
Cleaning Service brings friend to burglarize my house while they clean

I selected Feather Dusters because they advertise being licensed bonded and insured... Boy what a mistake that was!!!

I usually stay home during cleanings, but due to the holidays, my cleaning was rescheduled on a day I couldn't stay home. I let the cleaning lady's into my house, then left. I didn't know it at the time, but the cleaning lady's brought a "friend" with them in the car, and as soon as I left, this "friend" came into my home and burglarized my house!

When I came home I discovered $185 cash, and my hand gun was stolen (along with all the ammo, holster, clips, etc.). I also noticed a front, low to the ground, window had been unlocked—I believe somone intended to come back and burglarize my house again. Living in fear, I immediately paid to have my security system upgraded (we live in the middle of no where, with no neighbors in site).

I confronted the cleaning lady's. They admitted what happened, and told me they had brought a "friend" along with them that day who was supposed to stay in the car. However, as soon as I left, this "friend", came into my house, and began going thru my dresser drawers!!! This "friend" stole my items. Furthermore, the cleaning lady's stated they have taken this "friend" with them to "help" clean many other houses! This man could have stolen items from multiple other homes, and the owner's not know it yet.

The police have arrested this "friend", and he admitted to stealing the ammo; he now has felony charges pending against him. I also found out the lead cleaning lady has a criminal record 2 pages long! Feather Duster's claims to background check all employees (as well as drug test); but clearly they did NOT background check the woman cleaning my house.

My true outrage towards Feather Duster's comes from how they handled the situation. The police told me earlier this week that I could now contact the company and ask for their insurance to cover my losses. When I called in, I spoke to Kim, the office manager, and sister of the owner, and was told the owner (Billie Jo Jarrell) was out of town. Kim scolded me for calling the police before contacting Feather Dusters!!! She then told me they would NOT be covering the theft because "it wasn't their fault—it's not like we TOLD THEM to steal from your house!" I stated I wanted to speak to the owner, to which Kim replied "I'm her sister—what I say goes". I then asked for the name and contact info for their insurance and bond company and she HUNG UP on me!!!

I have since discovered that they are NOT a licensed company with the department of regulatory affairs (DPOR). Upon calling our local town office, I also discovered that they do NOT even have a valid business license!!! This makes me highly doubt they are bonded or insured either. This company is falsely advertising themselves as a good standing business who is licensed bonded and insured... This should be illegal!!! (As well as falsely advertising about screening employees)

Shame on you Feather Duster's!!! Because of you, my most personal and sacred space has been violated, and my home made unsafe. I can't believe you won't step up and try to make it right.

Company: Feather Dusters
Country: USA
State: Virginia
City: Strasburg
Address: 101-C Founders Way
Phone: 5404654242
Site: featherdustersinc.com

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