Asurion
Faulty replacement phones and charges threatened for returned phones

Asurion, an insurance claim department through Sprint are complete rip offs! I cracked the screen on my Android and filed a claim through them online, having to pay a $100 deductible.

I received my replacement phone 2 days later only to find I couldn't activate it because it was still reported stolen. I tried to contact Asurion through the provided 1800 number. I was hung up on by either their automated service &/or 2 actual individuals. I was getting nowhere! I then contacted Sprint to contact them for me on 3 way. We were actually able to get my problem solved that way and another replacement phone shipped out. This after 2.5 hours on the phone and me throwing things across my backyard, frightening both my husband & the dog!

Again, 2 days later I received my 2nd replacement phone and shipped back the other 2 in the supplied white and brown padded envelopes. A week and a half later (today) I go to take a picture, only to find out that every picture is Blue! A dark & light blue hue!

Also today, quite amazing actually. I receive an automated voicemail from Asurion stating that they have yet to receive the phones I returned in the white and brown padded envelopes! They stated that if not received by this certain date, they will charge me $300-$350 per phone!

I just don't know what to do! This insurance claim center is awful! Their unprofessional, rude, send out faulty (refurbished) devices and currently trying to charge me a total of $700-$800 (Including the $100 Deductible) for a phone that takes blue pictures!

Company: Asurion
Country: USA
State: Tennessee
City: Nashville
Address: 648 Grassmere Park Suite 300
Phone: 18005843666
Site: phoneclaim.com

  <     >