All My Sons Moving And Storage
Complete ripoff, fraudulent estimating, billing, bait and switch techniques, lazy movers - everything bad about this company!

My husband and I engaged All My Sons Moving and Storage of Savage, MD on March 31st 2004. We were provided a lump-sum price of $1300 for the move. We were moving from a tiny 900-square foot Cape Cod home, and packed all boxes and clearly labeled them so that the movers could deposit them into the corresponding rooms upon our arrival at the new home. Many of the rooms in our home were completely emptied and most boxes were staged in our living room, which has immediate access to our front door. Most heavy furniture was moved from upstairs by my husband and me so that the move could go quickly.

When the movers arrived, they presented me with several documents to sign, many with fine print, including a Bill of Lading and Freight Bill #28893, showing instead an hourly rate of $114.00 per hour and then an overtime rate of $171.00. When I questioned the foreman in charge about the overtime rate, he repeatedly assured me that the move would go quickly and if $1300 was quoted to us (All My Sons Moving never quoted us an hourly rate and certainly never mentioned the overtime rate in the three phone conversations I had with them), then that's what we'll pay. He commented several times how well prepared we were for the move. We were very confident that the move would go quickly, since our neighbor recently moved into a large 3000 square foot home next door and the move took less than four hours. They clearly had more boxes than we. Furthermore, we had no choice but to use All My Sons Moving & Storage, since we had no time left to research alternative moving companies and we needed to vacate our house by early evening so that we could clean it for new occupants moving in the next day.

They also insisted that we sign paperwork stating that if we took All My Sons Moving and Storage to court and lost our case, that we would be responsible for paying their court costs. They also left behind a paper on litigation in general - great way to start off on what would become a really bad foot.

There were three movers (including the foreman) assigned to our move. The two others were young boys who readily admitted to me personally that they did not like their job (both boys seemed to be related to the foreman and clearly were inexperienced). I found them frequently sitting down, taking breaks and I felt they were moving very, very slowly when they were working. One of the boys was so obese, he became frequently short of breath. My husband and I began to assist the movers, hoping to pick up the pace, but the foreman confronted me and asked us to stop, stating that there were legal implications if we got hurt, etc. We helplessly watched the movers continue to sit down, take breaks and have casual conversation while the clock was ticking. When I again began to pick up boxes to bring them outside, the foreman asked me to stop, saying that I was making him feel like they weren't doing their job.

I then made a deal with the foreman, saying that there was a handsome tip in it for them if they moved us by 4 PM. The foreman said he would tell the other movers. Ironically, the pace of the move slowed down even further at that point.

When we finally arrived at our new home, the two younger movers stopped working altogether.instead, they began to play darts in our garage. When I complained again to the foreman, he asked them to help, but they simply unloaded boxes from the moving truck into our garage at that point. This meant that several well-marked boxes, meant to be delivered elsewhere in the house, simply got dumped in the garage area. (It took us weeks to sort through it all since there were also several other boxes deposited into the wrong rooms in the house.)

It was 9:30 PM when all the boxes were completely unloaded off the moving truck. At 9:00 PM, with about a dozen boxes and our sofa left on the truck, the foreman said he needed my credit card to process the moving charges and then got on the phone with his office dispatcher. When he told me the total charges would come to $2019.32, I was livid! When I asked the foreman about the $1300 quote and his reassurances, he denied any such guarantee and instead blamed the office staff for not being forthcoming with me when I first negotiated the move. The foreman told me, this happens all the time and feigned sympathy for me. Of course, if I did not agree to pay them, All My Sons Moving still had several boxes and our sofa on the truck and could simply drive off without unloading them. I felt completely backed into a corner and had no choice at that point they had us over a barrel and I felt we were given the old bait and switch and I told them so.

When the foreman was preparing to leave our home, he had the nerve to ask us about the tip I mentioned to him I was completely dumfounded at that point. I told him that I could not believe he had the nerve to ask for a tip when we had a deal for them to get us moved by 4 PM. I did not pay them the tip and they drove off very angry at us, shouting expletives back at my husband and me as they tore out of our driveway.

They next day I attempted to stop the payment through my bank but was unsuccessful.

Subsequent to the move, I contacted All My Sons Moving & Storage on April 2nd to provide an account of our experience to a Regla Carrington, office manager at their Savage, MD headquarters. She was extremely unapologetic and only offered to reimburse us $419.32 for our inconvenience for the misplaced boxes in the garage area, but not before signing a letter stating that I made the settlement in good faith and without duress; that the acceptance of the settlement is an acknowledgement of my complete satisfaction and that by signing the letter, I will consider any matters or issues relative to the transaction to be totally adjusted and to my complete satisfaction.

I have made several subsequent attempts to follow up with All My Sons Moving & Storage, since I do not feel the $419.32 is nearly enough restitution, and that I felt uncomfortable signing a letter that I did not agree with but they refuse to do anything more for us.

Frankly, this is a company that should be put out of business. I felt we were used and that their methods of doing business are a complete sham. I am considering taking legal action against them.in the meantime, everyone in the Maryland/DC/Virginia area please beware of this company and DO NOT use them.

L. Annapolis, Maryland
U.S.A.

Company: All My Sons Moving And Storage
Country: USA
State: Maryland
City: Savage
Address: 8869 Greenwood Pl # C
Phone: 3014836700

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