AT&T
Ripoff on message service

I have used my AT&T for years with no problem. I have also used the AT&T message service to reach people that have no voicemail or answering machine. The message sevice is supposed to record my message and then attempt to deliver my message to the intended phone number that I designate for up to 12 hours.

The way it works is as follows: I call and set up the message to be delivered. Your phone rings periodically until someone answers. The person that answers would hear a recording stating they had an AT&T message from me and then my message would play fr you to hear. You would then be given the option of repeating my message and the option to reply t my message if you wished as long as I set it up that way. I could, in turn, call AT&T and retrieve your reply.

Last year, I used this service several times and AT&T claims my messages were delivered just minutes after I recorded them. Yet when I would call my clients later they would tell me that they received no such message. I questioned further and found that each time, no one else was home to receive these messages either.

I called AT&T and complained that the service must be malfunctioning as each client told me they had no answer machine and got no recorded messages delivered to them.

The answer from AT&T? They claimed that each time, my message was delivered. They also tried to claim that the recipient would have had to call AT&T to receive my message (which is NOT how the service works) and that each message in question, someone called them to retrieve it. I have received these messages mself and NEVER have I had to call to get the messages, they have always announced the message then played it right over the phone.

AT&T has charged me $17.48 for these calls and when I did not pay becaue I was still fighting their billing dept about this, they cut off my phone card. No big deal, I only used the card for the message service and for nothing else and I have decided to pay it just to keep it off my credit report. If AT&T needs my $17 that much, they are in more trouble than I am. I was a loyal AT&T user for over 18 years but you can bet I will never use them again. I have switched my LD company and will not buy anything with AT&T's name on it. I hope it was worth a long time paying customer as someone else is getting my hard earned dollars instead.

These people are rip off artists.instead of fixing the faulty system and crediting me for THEIR mistake, they threaten to turn me over to a credit reporting agency?

Company: AT&T
Country: USA
State: Arizona
City: Phoenix
Address: PO Box 78074
Phone: 8002874958

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