Federal Express
Sony VAIO laptop left on wrong porch, only $100 offered

On December 24, Federal Express allegedly mis-delivered my Sony VAIO laptop computer to a wrong address in Philadelphia. The carrier left the computer on a public porch of a multiple-unit dwelling four blocks from the correct address. This is gross negligence on the part of the carrier, but all they offered was a check for $100.

Obviously this amount is not sufficient to replace the computer. Their explanation is that this is all they offer under their guidelines and tariffs. These are tariffs that they do not offer or explain at the time of shipping.

The computer contained important documents as well as personal financial information. The fact that the documents are backed up does not prevent someone in possession of the computer from using the personal data to their advantage. It could take months or years for me to discover some form of identity theft as a result of this action.

Additionally, my research indicates that no matter what amount of insurance a consumer takes out, Federal Express will determine what is owed to the consumer. In no case is it the amount of insurance the consumer has paid for. This means the company is racking up millions of dollars in so-called "insurance" payments without ever paying out. There are countless stories of consumer rip-offs of this kind by FedEx.

Caveat emptor.

Company: Federal Express
Country: USA
State: Tennessee
City: Memphis
Address: 942 South Shady Grove Rd
Phone: 8004633339

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