American Van Lines
Been over a month and no news about my household items

Shops, Products, Services

I had used 'Nationwide Relocation Services' to move my household items from Texas to California. Turns out they used 'American Van Lines' to deliver the items. Its been more than a month that American Van Line has taken my household item from my previous residence. They promised to deliver within a week and now I have no news on where my stuff is. I am told each week that they will give me an ETA the following week. I have called them every day for the last week and I have not once been able to speak to the dispatcher, whom the customer care people keep forwarding me to.

The customer care dont have any clue about where my stuff is and what is the status (dont know what they are there for). I keep getting transferred all over the place but never get to talk to anyone nowadays. I have gone ahead and bought some new furniture because I dont have any hope that these guys will ever bring my stuff back. There are no laws in this country to keep tabs on these unscrupulous people. I have a two year old daughter sleeping on the floor. I hope this never happens to anyone else and I hope anyone who reads this stays clear of these folks..


Company: American Van Lines
Country: USA
Site: americanvanlines.com
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