Printerpix
Unwilling to acknowledge serious quality issue

I am very disappointed with my second order from Printerpix (calendars). The quality of the first order was good but the second is abysmal (due to Christmas rush?)

The settings on the industrial printer for the second batch were obviously faulty. The calendar consists in a series of 12 portraits and the contrast is so unnatural that the models' features cannot be distinguished in most of them. The eyes are just black circles.

The second batch of calendars is unusable and has no commercial value. Anyway, I have sent three e-mails to report the problem and all three have been ignored. I have each time received the automated e-mail of acknowledgement but none have been actioned.

The level of aftersale service as so far been non existent. Worth keeping in mind! Printerpix is all good when the going gets good, but don't expect any help in case of a problem... Very disappointing.

Company: Printerpix
Country: USA
Site: printerpix.co.uk

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