Sono Bello
Care Credit Charged Before Procedure, Fiance Never Signed

In October, after receiving much positive feedback from patients, I decided to schedule an initial consultation. Everything seemed fine, except that I felt quite pressured to sign up immediately. I even had my fiance drive all the way to the office after they had closed (we were the only ones still there with the consultant) to discuss the options. It was a Tuesday. She scheduled me for a procedure that Friday and stated multiple times that, since we had chosen the no-interest 12-month plan, we could cancel at any time before the procedure.

Long story short, I cancelled on Thursday (2 days later) after deciding to keep trying to lose the weight before going into $7,000 of debt. She then told me that it would take 4-6 weeks to get the charge off the Care Credit account and that she would forward the matter to corporate. I asked why the procedure had been charged when I had not had anything done, and she said she charged Care Credit the day I scheduled the procedure (Tuesday)!

So let me get this straight: I get charged for something before I even receive any services? We later learned that my fiance, who had discussed cosigning but never signed anything, is the only one obligated to the account. I am not even on the Care Credit account! We were told he would need to cosign for us to have the account, but we figured we would take care of everything the day of the surgery. He never signed anything authorizing them to open an account that day (or ever). Now he has a sole account in his name, and he never even sought services!

I was told by Sono Bello that during the 4-6 weeks, I should make sure to pay "my" bill (as if I were the one supposed to be on the account) and it would be credited back (yeah right). There was no way I was going to pay a bill for a service I never used. Now it is hurting my fiance's credit score, and it has been 3 months since the consultant "referred the matter to corporate." When I call, she explains that once it is with corporate, it is "out of her hands." I ask for a number to call corporate, and I am told they deal with the consultants directly (how convenient!). I called again today, and she said corporate runs on east coast time and was closed, so she would "call me back tomorrow" (yeah right - same song and dance for 3 months). Meanwhile, my fiance's credit is being destroyed and his credit lines are tied up.

The fact that we are going through this because of an initial consultation is mind-boggling. This "Free Consultation" was anything but.

Company: Sono Bello
Country: USA
State: Utah
City: Murray
Address: 5292 S. College Drive
Phone: 8012163703

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