H2O Wireless
LOCUS Telecommunication Bank charge is not honored, Super bad custoner service

H2O Wireless posted two charges by $10 to my bank account, but honors only one of them. Thus my balance on my prepaid phone is $10 instead of $20. This happened on December 29 and 30th, and I have been calling H2O Wireless since. I also sent them emails, and faxed a copy of my bank statement. No answer. I managed to file a trouble ticket # 15027 with H2O Wireless on December 31, and the representative claimed it would be resolved by Monday, January 2.

I spent all afternoon today, January 4, in an attempt to get just a status on my trouble ticket. Note, just a status, I understand it may take time.instead, I had three dropped calls, each one was after 30-40 minutes wait time. I also have one dropped live chat.

The result of my time spent so far is null. I could not get any representative over the phone to answer a simple question - what is the status with my trouble ticket. All calls today timed out and dropped after the reps told me to wait for a moment. My two live chat sessions lasted more than one hour. One timed out, and the other, the only successful contact today, the rep could not help. I have this on the record.

The cost of my time spent is more than $10. So it is not about the money anymore. Apart from profits, this business must learn how to treat customers. We all have seen deteriorating customer services, but nothing comes even close to this.

Company: H2O Wireless
Country: USA
State: Illinois
City: Geneva
Address: 1876 S Randall Rd
Phone: 18006434926
Site: h2owirelessnow.com

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