ScreenHouses Unlimited
Refusal to honor written warranty

ScreenHouses Unlimited (Arkew Holdings Ltd.) Offers doityourself packages in Europe and America for display areas, deck covers, tested enclosures, door cover awnings, and storage sheds.

Problem Number 1 – Broken Substance

ScreenHouses Unlimited guarantees “100% Satisfaction” and guarantees customers: “If you're absent or have obtained a damaged item, merely contact our toll free point and we shall courier you the component in as regular a style as possible.” This Year, I settled over $4600 to get a package. I received damaged product. I informed them. I mailed pictures. I delivered to their interest Canada’s Competition Act Section 74.01 (1) (d) (ii) (Misleading Marketing Methods). They nevertheless declined to recognize the guarantee.

Problem Number 2 – Incorrect Construction Directions

ScreenHouses Unlimited promotes “complete” directions include the packages. Alternatively, I obtained 2 incomplete directions dated 1997 / 2001. Their answer? Send me to 4 more models of directions online dated 2004. Our company comes with an executive diploma; the additional hours to create up for the instructions’ mistakes and omissions included as much as $150. Mistakes involved: incomplete images; various components recognized by one part number; various part figures for just one component; and whole websites about components not within the package. Therefore, to construct a secure device, you have to evaluate all of the training models and maintain slowing function to contact and explain differences.

My Summary:

Poor supplies Poor directions Poor customer support = Poor company. After I stated I had been disappointed using the directions and broken supplies, they attempted to redefine “100% Satisfaction” as “limited” and didn’t imply “satisfaction that's based on the customer.” for me, 100% doesn’t imply a restricted section of 100%. Nevertheless, I agreed to take a partial reimbursement instead of reshipping so that as payment for my extra expenses. They declined. I don’t understand if you'd state ScreenHouses Unlimited is just a fraud, con, or rip off, but I actually do realize that I’ll NEVER conduct business together again!

Company: ScreenHouses Unlimited
Country: USA

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