Primrose London
Useless 100% Guarantee

I bought two Whole-House Rat and Rats Repellers in August from Primrose London.

These were mounted within the attic adhering to a deep-clean and reinsulation in July. We'd not a problem with rats within the summertime however in September we noticed some scratch. We appropriately quit the repeller within the attic and waited the month for this to function that will be needed. It's now been almost 2 weeks also it obviously fails. We've needed to lure and also have captured numerous rats two which were preganant therefore nests have now been built-in the attic.

I approached Primrose to express the repeller did not work. I'd many inane emails back declaring I should have pots of available food within the attic which the repeller was operating if it lit-up (it will). Our attic is completely vacant to that we was informed by trapping I'm getting the rats. I attempted to express I've needed to lure however they would not hear.

Primrose were advised the repeller isn't fit-for objective which because they assure the merchandise to function they ought to substitute or reimbursement. They rejected saying they've great relationships using their regional trading standards workplace. Additionally they mentioned they have 99% satisfaction. Yes the recommendations included by them for their site show this-but impartial evaluations don't. I inquired easily might place a recommendation on the site and was rejected.

In a nutshell I've been offered items which aren't fit-for objective. Primrose don't support their 100% ensure that they can function declaring that the reimbursement is just feasible within 60 times. Should younot have rats within 60-days what're you designed to do? Their marketing is actually shady and never upheld therefore should break advertsising requirements? Additionally their recommendations significantly more than questionable.

Their ultimate email in my experience was rude and useless particularly when I have attempted to talk to their customer support division unsuccessfully on many events.

You'll not be returned for that system. Please feel liberated to create a notice of criticism resolved towards the customer support supervisor if you should be unhappy with this particular. Best wishes, Christine. Primrose London

Our companion talked for them and was guaranteed the supervisor might call-back they never did. I attempted to but was informed Christine was within the bathroom - I waited on-hold. Then she was within the factory, then she'd left website. Don't buy from primrose manchester. MOREOVER DON'T BELIEVE THEIR RECOMMENDATIONS THEY'LL NOT AID WHEN THERE IS AN ISSUE.

Primrose wouldn't negotiate till they realized they'd been comprehensive on this website. I did so ultimately obtain a return without the shipping price (weeks later). Primrose were very aggressive declaring they might just return me easily eliminated the state out of this website. Obviously they nevertheless didn't understand this is of customer support; unfortunately when they had appologised and been ethical I'd took the criticism along but their ongoing disrespect was uneccessary and there never was an appology.

Company: Primrose London
Country: USA

  <     >