Guardian Cargo Logistics
Guardian Moving & Storage Guardian Moving & Storage - shady operation

GuardianMoving & Storage (aka Guardian Cargo Logistics, aka Guardian Moving Systems) is running a shady operation, and after finding numerouscomplaints by others online, I know that I am not alone in this conclusion. After many, many phone calls and persistent questions, I found out they arebased out of Los Angeles only, although the company told me that they have officesall over Hawaii. Their Web site also makes it look like they have a Hawaiidepartment/office. I had requested a quote for shipping a piano from Oregon toHawaii. Based on the quote and conversations I had with Brett Stone, a customerrepresentative via email/phone, I hired Guardian Moving & Storage. BrettStone told me they had offices all throughout Hawaii (I later found out that isnot true). I did not sign a contract because Brett Stone told me that my emailsand $100 credit card deposit secured the deal. Brett Stone told me via emailthat $1799 covered full service door-to-door padding and wrapping included. Brett Stone assured me via phone that there would be no surprise last-minutefees. However, at pick up, $250 was added. When I called customer service andwas connected to the Dispatch department, I was told by a woman named Crystalthat special crating had to be done since it was a piano (there was no crating;the piano was only wrapped with padding/cardboard/plastic wrap). I wentback/forth with the company trying to get this removed since I was assured fromthe beginning that $1799 included everything for shipping the piano. One callincluded Crystal telling me that Brett Stone claimed he sent me a coupon, whichwas not true. The last conversation ended by being told very condescendingly byLJ Brown, another sales representative, that I should stop calling because thisis a he said/she said and his colleague wouldn't have told me it was allinclusive. LJ Brown told me to forward him the email I received showing the$1799 all inclusive price and he or his supervisor would get back to me.inever received a call. This company operates under several different names andaddresses. Here are just a couple that I have been given, although I've seenothers - very obvious with the same logo:

Guardian Cargo Logistics

Guardian Moving & Storage

Guardian Moving Systems

2345 South Santa Fe Avenue, Los Angeles, CA 90058

5211 Washington Boulevard, Suite 2, Commerce, CA 90040

800-530-3586

800-545-8654 (used for Hawaii)

Http://ushipguardian.com

Company: Guardian Cargo Logistics
Country: USA
State: California
City: Los Angeles
Address: 2345 South Santa Fe Avenue
Phone: 800530358680054586
Site: ushipguardian.com

  <     >