Federal Express
Lost 125 Pound Package Valued at $1000 Offered Only $100

I am not an experienced shipper. I recently shipped a package with FedEx valued at $1000 but failed to fill in that amount in the "Total Declared Value" field of the airbill. When the FedEx pickup agent arrived, he was noticeably upset with me for not having an airbill and not having it completed. Unfortunately, I let him intimidate me into completing the airbill without taking the time to understand all the fine print.

Of course, FedEx lost my package, which weighed 125 pounds and measured 5 ft. x 2 ft. x 2 ft. It must have slipped into a crack somewhere. Anyway, they claimed their liability was only $100, as stated on the airbill if no value is declared.

From the trace agent assigned to locate my package (who never returned a call) to the claims agent who questioned my intelligence and literacy, about everyone I spoke to at FedEx was rude and arrogant. By groveling during the claims appeals process, I received an additional $400 in compensation. I had proof of the value of the item, but FedEx was not even interested in seeing it.

What is really surprising and a bit scary for potential shippers is a statement by a trace manager I spoke to: "You would be surprised at how many big packages end up without an airbill attached."

Company: Federal Express
Country: USA
State: Nationwide
Phone: 8004633339

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