Carringtons Kitchens
Very poor service

Following a visit to the showroon to browse a designer pounced on us to arrange a home design visit. We were pressured into putting a 2k deposit down on a 7K kitchen that was not going to be installed for a year. We rang the guy the next week to be told he had left the company but were told not to worry it will be overseen by another designer. Time came to have it fitted and we soon discovered following a survey of the site that the kitchen would have to be re-designed which we did to include a breakfast bar. The time schedule for the fitting was 3-5 days and they sent one 65 yr old man who couldn't even lift a cupboard and told us it would take him 6 days to fit. This fitter was rude, crude and kept spitting on the floor of the kitchen and only worked 4 hours a day with fag breaks every 20minutes! Half way through the fitting we noticed that the breakfast bar, a feature of the kitchen was not there. We went into the company to be told the designer has ommitted it because he would have to use a new length of worktop (extra cost to them) but without consultation with us. We have tried to contact the owner of Carringtons Kitchens and left numerous messages but no reply. They have also informed us that we will have to pay extra for the gas hob to be plumbed in and we have paid for a fully fitted kitchen and was never informed about this previously when we ordered it. They actually have advertisements to say designed, manufactured and fully fitted by Carringtons. Now they expect us to pay the fitter but we are not happy. We already paid for the kitchen on credit card. We are getting no response from the company and keep getting fobbed off by receptionists. We are refusing to pay the fitter as we are not satisfied but dont know where we stand with regard to the law.

Company: Carringtons Kitchens
Country: USA

  <     >