Craftsman
Customer Service

On 8/30 12:49 pm I visited Sears (parts & repair), 3555-1 St. Johns Bluff Rd. Jacksonville, FL, to purchase an upgraded battery for my “Craftsman” 12volt Exercise. Nevertheless, upon returning home I came across the “Craftsman” alternative battery didn't match/work-in my “Craftsman” charger. I've many “Craftsman” power resources and all of the “Craftsman” rechargeable batteries match & work-in my “Craftsman” charger. And so I stuffed everything up again and delivered towards the Sears (components & fix). I described as well as confirmed them a typical example of the way the simply bought battery wasn't properly created. The very first worker stated there have been no further 12-volts and another person would need to do the return. I experienced it was terrible customer support and requested for that supervisor. To my shock I acquired A WHOLE LOT WORSE customer support when Bryant Mitchell, a department guide not really a supervisor ultimately strolled out rubbing rest from his eyes. I described again how easily purchase a “Craftsman” alternative battery it will easily fit in a “Craftsman” charger and “Craftsman” resources. Nevertheless, he got a knowitall perspective and declined to hear or comprehend the client before him.in the place of assisting or providing me my money-back he insisted on fully fighting with me. At this time I required my money-back and he explained there will be a 25% restock charge. I passed the abandoned battery (that had simply been bought half an hour before) to Bryant Mitchell and stated this really is your battery and that I can get all my money-back and quit with Mr. Mitchell shouting and transporting on in a childish fit.

Kevin Gordon

Company: Craftsman
Country: USA
State: Florida
City: Jacksonville

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