Century Photo
Charged credit card and did not send product

I put an purchase Sep 30 for $132.75. The entire quantity was billed instantly to my charge card, but I just obtained a $5 product in the purchase. I named to ask about the rest of the items and was informed these were on back order because of insufficient merchant with suitable supplies also it could be in regards to a month. I approved this delay and named again simply to be informed the exact same tale. Lastly I requested to get a reimbursement so that as of August 26, I still haven't acquired it. I had been informed my charge card couldn't be returned then your check could be shipped inside a couple weeks. I've created 29 telephone calls trying to get quality from Taylor Clark as Customer Support Boss, Sheila Williams as Callcenter Boss, and Stephen Johnson as Helper to Leader. I had been rejected link with Gabe Bristol as Leader, in addition to, Accounting Office. I am aware FTC’s mail-order principle enables 30-time delivery of item of course if unavailable subsequently credit released to charge card within one payment period. Millennium Picture has significantly exceeded these time-limits in breaking the principle. When the item I requested can be obtained, I'd prefer to obtain it; nevertheless, if it's not available then I anticipate an instantaneous return. My loved ones and that I purchased the organization because the 1980is with excellent fulfillment until this event. It's a disgrace.

I recorded grievances with FTC, BBB, and California Attorney General. Perhaps if all of US document then anything is likely to be completed. For that FTC site, I selected 'Additional', 'Additional', and 'General Merchandise Retail by Internet'. Should you document a you'll observe the reason. Best of luck!

Company: Century Photo
Country: USA
State: California
City: Santa Fe Springs
Site: centuryphoto.com

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