ABF U-Pack
Won't refund unused portion, downpayment not refunded

I was planning on moving from Mich to S. Dakota, but wasn't sure if I would move and didn't have a
specific address in SD yet.

The cost of the move exceeded my credit card limit, so ABF/U-Pack suggested that I pay in chunks, especially since the move would be delayed. I paid $500 up-front and rented the trailer for $395/mo.

I wound up never moving to SD and returned to Mich 4 months later.

ABF/U-Pack will not refund my $500 down payment on the move claiming that the $500 is the charge for moving from my house to their terminal - 4 miles away. Yes, $125/mile!!!

U-Pack's Supervisor claims I signed a contract agreeing to that. I never agreed to any such deal. The $500 was to cover the first third of the move to South Dakota and since this move never
took place, I should have a $500 credit on my account.

I have filed complaints with the State AG's office, FTC and the BBB.

Never do business with ABF or U-Pack. The company could care less about customers - after you have paid. They have showed no interest in settling this.

Also, you should be aware that if you use their trailer option (the only option available for my move), the trucks leak big-time - so pack your belongings in waterproof containers or use a large tarp.

Company: ABF U-Pack
Country: USA
State: Arkansas
City: Fort Smith
Address: 3801 Old Greenwood Road
Phone: 8776070494
Site: upack.com

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