Famous Footwear
Famous Footwear sold me a substandard pair of boots and won't work with me to solve problem

In March of I purchased a pair of mud/rain boots from Famous Footwear. After only a few months, the boots are falling apart and are no longer waterproof. I emailed the customer support division to report the problem. They said they were sorry but since 30 days had passed they were not able to offer any type of assistance. I paid $40 for the boots and had a right to expect they would last for more than a few months. My previous pair of mud/rain boots lasted almost 3 years. Not only were they substandard, the size was grossly mismarked. I ordered a pair of size 9 womens boots. When I received them, they looked huge! I compared them to my son's size 10 mens boots and there was very little difference in the size. I did not ask for a refund or a return but would have liked at least a discount on a replacement pair of boots.

Company: Famous Footwear
Country: USA
Site: famousfootwear.com

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