LeisurePro.com
LeisurePro sent mismatched pair and now I have to pay shipping from my home country

I had ordered two pairs of Scubapro seawing novas from LeisurePro.com, one medium and the other large. My friend and I were really looking forward to using the fins on a dive trip to Sipadan but they got the order wrong and needless to say we weren't able to bring them for our dive trip.

The large pair was fine but the medium pair was mismatched, one fin was large and the other medium.

Since I used a forwarding company (which forwards packages sent to my name/suite at a US address) I was told by customer support that I had to return the fins at my own expense.

While I understand that errors in sizing can occur, I'm not sure how the company stocks the equipment and how two different fin sizes can end up in one bag. Furthermore the bag which contained the medium fins had one fin already unwrapped (the large one).

Needless to say our trip to Sipadan's not as enjoyable as it should be.

Company: LeisurePro.com
Country: USA

  <     >