Ira Woods & Sons
Deceptive sales tactics and has terrible customer service

Ira Woods involved in misleading sales techniques and it has horrible customer support.

I bought your bathroom mirror from Ira Woods within the telephone when I desired to find clarification on the shipping plan http://www.irawoods.com/Support-Middle/Free-Delivery I talked with salesman Derrick. Lyvers@irawoods.com concerning the $50 shipping selection of "inside space of preference" towards the second-floor toilet and he established it'd be achieved.

In 14 days, FedEx approached me for shipping. We mentioned shipping to my second floor toilet. They stated they might not provide the bundle inside, and of course towards the second floor. I approached Ira Woods Assistance and was associated with Kathy. Oliver@irawoods.com, Customer Support Department Guide. Kathy was horrible. She'd not recognize their shipping contract or work-out specifics with another shipping company.in my own numerous efforts to get hold of her (telephone, e-mail, customer support demand repository) along with other personnel more than 2 weekis interval, I had been essentially dismissed. I expected to get a reimbursement of $121.49 and was overlooked.

When The salesman from Ira Woods didn't verify shipping to 2nd floor “inside space of preference, ” I'd have purchased it from www.thebathroomdepot.com Whole with shipping is $1,137.50 that will be $121.49 cheaper ($1,258.99 Ira Woods - $1,137.50 Toilet Website = $121.49). I told Derrick this as Ira Woods provides a price-match plan. At that time of purchase, Derrick indicated he couldn't price-match it due to the discount and delivery conditions, and so I stated it had been good so long as I really could get shipping to my second floor. He reassured me they'd.

I eventually called FedEx to provide the mirror, it had been sent to my garage per their plan.in my opinion Ira Woods involved in misleading sales techniques and bad customer service and want to protest concerning the organization to alter their misleading companies methods, bad customer support, and find a reimbursement of $121.49.

Quality to create it right:

1. Ira Woods (Kathy Oliver, Derrick Lyvers to acknowledge wrongdoing and supply me a written appology 2. Modify misleading sales techniques 3. Follow their printed guidelines http://www.irawoods.com/Support-Middle/Free-Delivery or revise them towards the proper types

4. Enhance their bad customer support through quick conversation and solving issues 5. Reimbursement me $121.49

Company: Ira Woods & Sons
Country: USA

  <     >