Beyond the Rack
Terrible Customer Service

After having one connection with inadequate customer support as of this organization, I decided I'd never store there again. This time around it got absurd. Per month before (atleast) I delivered a product and requested for that cash to become returned to my charge card. Sadly, alternatively, I acquired a contact saying I'd a credit in the website, Beyond the Stand, which offers apparel, along with other products in a discount price.

Nowadays i needed to redeem my credit therefore i picked a product that cost less than my credit. However the website wouldn't let me complete the order (despite the fact that no money was due) without our investing in a creditcardnumber. I'd an online talk to someone there who insisted there is no alternative method to redeem my credit without going for a charge card. I expected easily might complete the transaction by phone and they said that was difficult.

I SENT AN EMAIL TO CUSTOMER SERVICE AND RECEIVED A MESSAGE FROM AMANDA JACQUES, WHO REPLIED THAT SHE COULDN'T UNDERSTAND THE ISSUE. SHE PUBLISHED, "
thanks for calling BTR. Should you presently maintain breaks inside your consideration, you might utilize these breaks to put purchases anytime. The machine may nevertheless induce one to include your charge card info being an account confirmation device, your breaks is likely to be taken first. Any extra resources is likely to be billed towards the charge card. Please be recommended, promotional/recommendation breaks are taken in the product cost just and never the delivery or fees billed to an order.
I wrote back detailing why i believed i ought to not need to input a creditcardnumber when there is more credit in my account there compared to purchase and shipping cost. I requested to please place the order by phone and that i didn't hear back from her at-all!!!

Company: Beyond the Rack
Country: USA

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