Piperlime.com
Terrible quality poor customer service - Online shopping for shoes

I ordered a pair of naughty monkey boots 3 months ago and that were advertised as 100% leather. Within a matter of days the boots started to tear at the heals and i could see that they were not leather from the way they were tearing. Not sure what to do, i continued to wear them until the tears quickly became holes. Highly disappointed, I called customer service and asked if I could return them. The agent was very helpful and apologetic, even offered me a 15% coupon for my trouble if I wanted to exchange them for a different pair. So I sent the defective boots back and got a different pair. The soles of the new pair began to fall apart after two days of wear! Literally falling apart. I called the customer service to see if there was anything they could do. The agent "Joshua" was rude and condescending and informed me that there was nothing he could do, the boots were not defective and it was probably my fault the boots were falling apart. I asked to speak to a manager and he said that they were all busy but he'd have someone call me back.
I told him that would be fine and he proceeded to tell me in the same rude tone that a manager would not tell me any different than he. I will never shop with Piperlime again and I will advise anyone who considers buying from them to beware.

Company: Piperlime.com
Country: USA

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