Straight Talk Wireless - Walmart
Overnight Shipping Delays, Junk Refurbished Phone, and Second Order Stuck

I ordered a refurbished phone with free overnight shipping. I received a tracking number for my phone seven days later. I called them three times within the nine days before the phone finally arrived and they kept saying "We're sorry" with no other words to offer any help to rectify the fact that they did not deliver what they advertised.

When the phone came it was junk (LG brand model 620GB). No memory card for the mp3 feature. Battery keeps charge for very short time. When I speak as clearly as I can on the phone people on the other end say it sounds like I am mumbling and they can't understand me. Dust quickly gets in through the earpiece and makes it hard to see the screen.

So I spent 40 some dollars and got a junk phone.

But wait: I gave them another chance and ordered another phone and service card totaling over 50 dollars believing it was the midwest flooding that slowed them down. It was the last day of the overnight shipping now almost two months after my first order. More than 24 hours after my order there is no order confirmation, no tracking number - nothing. So I called their customer service number and they say "Sorry" again and offer no resolution whatsoever and say the phone has not left their warehouse. I stated that "overnight" to me means a phone ordered in the morning arrives the next day. They do not offer agreement to the statement but just say they are sorry. What a truly sorry excuse for a company that offers no excuses or resolution whatsoever!

Company: Straight Talk Wireless - Walmart
Country: USA
State: Florida
City: Miami
Address: 9700 NW 112th Avenue
Site: straighttalk.com

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