Toys R Us
Damaged cribs

My partner and that I recently attempted to buy a cot from Babiesrus. We were informed that people couldn't spot the purchase simply because they were sold-out and also to return on Friday once they were anticipating a cargo. We delivered on Friday night simply to be informed once more they were sold-out which we nevertheless couldn't purchase one. This really is very complicated in my experience since it appears like the main reason to-order within the first-place is basically because they're sold-out. Anyhow, my mother-in-law delivered the following day and could purchase one. Excellent we considered... And the main one she requested was arriving straight to the home. The mattress came the next Friday morning in a totally demolished container. The thighs were chilling out of 1 aspect also it had clearly been decreased several times. I named BRU customer support instantly and he assured me that advantages might come get the previous cot and provide a brand new cot Show delivery which it will appear on Tuesday. Obviously, no cot on Wednesday or Thursday and so I named customer support again for an update. I had been informed the product was back-ordered and wouldn't be accessible until March. On Wednesday my mother-in-law obtained a telephone call wondering concerning the shipping of our new cot. We were so enthusiastic the fresh one was onto itis method. It came on Thursday in a container that appeared a lot better than the very first, however it was exposed on a single aspect. We exposed the container yesterday night simply to discover that the headboard of the cot has two large portions of timber lacking. I've been about the telephone with client service numerous occasions recently now (both online consumer service and also the nearby customer support) looking for an answer. I'd prefer to just return the headboard since who understands what we shall obtain the next time if we deliver the entire cot back but to date neither has s answer for me personally

I truly enjoy this cot and sadly BRU may be the only organization that bears it. I'm like we're totally caught!

Company: Toys R Us
Country: USA

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