Defender Direct
Stay away! Sucked into a contract that they don't break even in a death!

On October 10,20ll my wife and I contacted Defender Direct for a security system following a break in and robbery at her Mothers and Aunt residence in North Newark, NJ.
Stay away from: Defender Direct, 3750 Priority Way South Drive, Suite 200, Indianapolis, IN 46240
Phone: 317.810.4720
1.800.860.0303
Fax: 317.810.4723

The Aunt was 91 living on the 1st floor and the Mother is 84 years old living on the second floor. Direct Defender sent their representative / installer (Frank 908-397-9068). The technician advised that we set up 2 systems but under one persons name which we did under the Mothers name on both contracts. It was in no way shape or form explained to us that if something happened to one of them that the Mother would still be liable for both systems. The Aunt died in March. The Aunts daughter has opted to sell the house and the Mother will be having to move in with my wife and I.

We contacted ADT had a lawyer submit a death certificate. Defender Direct never responded. I have called their 800-860-0303. I spoke with a customer service Manager (Robert). He offered no possibility of compromise. I asked for his next higher up but could only leave a message that was never returned As the contract has a 3 year term with a 75 % cancellation fee which will be $1750 for the dead Aunts System and the still living Mother who has no choice but to vacate the premises

The accounts are as follows:
Acct # *0518 is Ann Sibilia
Acct # *3295 is for the deceased Anglina DelGuercio (deceased)
My involvement as son-in-law is the payments are taken direct from my checking account.
I had hoped for a reasonable compromise but was basically told forget it you signed a contract

Company: Defender Direct
Country: USA
State: Indiana
City: Indianapolis
Address: 3750 Priority Way South Drive, Suite 200
Phone: 8008600303

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