Dishnetwork
Deceptive Business Practices (Jacked up monthly fee after 1 year of contract agreement Houston

My fiance and I signed up for satellite TV with Dishnetwork at our new house in February. According to their promotion at that time, the monthly fee (for 120 channels) was $24.99 plus tax for a 2-year service agreement. Since they said that the price would be locked, we had decided to be their customer without second thought. Well, we were happy with them for a year - but not anymore!!! Just like the old saying, "If it sounds too good to be true, more than likely, it is." Oh well, to our big surprise, when my fiance checked the bill online March the fee had gone up from $24.99 plus tax to $58!!! Wow!!! When we called them to confront the situation, their excuse was that the agreement had stated that the price was locked in for 1 year and after that, it would be double. Funny, during the sign-up process, NO ONE ever brought that up!!! We had been told that the price would stay the same for 2 years. That's it. At this point, we felt like they lied to us.in other words, it was "EXTREMELY DECEIVING"!!! Even now, all their ads (TV, radio, even newspaper) are telling the world that the price will be guaranteed all the way throughout the contract. If we knew they are crooks, we wouldn't do business with them for sure. No kidding. Another thing that we hate about Dishnetwork is their receptions. They have very bad signal lately, ever since they jacked up the price. We had been experiencing lost signals much more frequent than last year. When we notified them about it, they said that there must be something wrong with our TVs, and equipment at home. But, wait a minute, we never touched our settings!!! Why would we want to mess with anything??? It was totally stupid!!! They got issues, NOT US. We had made it very clear that we wouldn't renew our contract. If they truly value their customer service and realize what they have done to us, they better give us the difference back by now!!! So far we had paid them for 3 months of $58 and the total that we shouldn't be paying should be around $100. We still have 9 more months to go. If they want our referral, they must change the pricing again for these coming 9 months back to $24.99 plus tax. Or else, they will get NOTHING!!! We will keep badmouthing them until everything is settled in a timely manner.

Company: Dishnetwork
Country: USA
State: Nationwide
Phone: 18008234929
Site: dishnetwork.com

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