Safeway Movers/Van Lines
Late Arrivals, Poor Customer Service

I organized for Safeway Movers to reach and transfer my 1-room condo on March 13 at 10:00am. I had been informed that I'd get a ask March 11 to confirm the shifting period and day and supply every other info. Used to do not get a phone.

On March 13, the movers did not appear until 11:30am. I'd named the Safeway Movers workplace five occasions, but no body was there to answer the telephone. As the three movers did the task rapidly, once it had been total they really requested me to get a suggestion.

I waited until 3:30pm on March 14 to contact the transferring organization, when I had anticipated they'd contact me to go over the issue. Nevertheless, after I talked towards the supervisor, Statement Tone, he served as though it were no huge package and stated "I had been conscious of it, but they shifted you, did not they?" He explained he didn't understand why they turned up late.

I asked if he believed it had been okay for his workers to exhibit up 1.5 hrs late and he responded "Well, you did not have that much material."

After I told him that I had been likely to record the event towards the BBB he explained something similar to "Do anything you want." and hung-up on me. I'd prefer to explain that at virtually no time throughout the phone had I lifted my speech, but he'd managed to get clear he had gotten my cash which was all he cared about.

I had been billed for three hours of shifting time-plus one-hour of journey to get a transfer that survived from 11:30am to at least one: 30pm to get a whole of $340. The one thing they didn't cost me for was the packaging record and shrink-wrap they used-to cover my sofa. I'm as if there must have been a lot more "provide" there, however the stage is the fact that the organization doesn't have clients in your mind when running.

Company: Safeway Movers/Van Lines
Country: USA

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