Stein Mart Colorado Springs
Poor Managerial Customer Service

I went shopping for a comforter set and found a set at the store which was $129.99 marked off $20.00 due to defective. This note was dated 04/09/09. I asked the salesperson if I could speak to the manager as the "defect" was a king comforter with queen sheets. The manger was evidently too busy to see me in person, but didn't have a problem relaying a message that "the discount shown is all we are going to mark it off." Well, thank you for NOT speaking to me personally - and since this item was sitting on the shelf for a year and a half - I guess you can hope there will be a market for someone wanting a king comforter complete with queen sheets. This is the second instance where a Stein Mart manager was unprofessional. I will take ALL of my business to Chico's. BTW - I spent a significant amount in their store monthly as my career requires professional dress. Perhaps Stein Mart should retrain managers about what customer service looks like. An in person conversation would have been nice.

Company: Stein Mart Colorado Springs
Country: USA

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