Public Storage, Inc
Wouldn't refund my 4 months' rent when I vacated early

I prepaid several months on a storage unit. When I vacated the unit, Feb with 4 months remaining, I was assured I would receive a refund quickly (about 2 weeks), rather than the usual 4-6 weeks.

Since then, I have checked back repeatedly, been assured that the District Manager was investigating the delay, that the check required further authorization, that the check status was "Pending, " that in fact, no "service ticket" had been generated or submitted, that a supervisor had called upstairs and requested that a check be issued in the following weeks' check run, that her superior was not due back in the office before the next week, that there was/is nothing I can do/say to get them to respond.

Having waited until today, more than 8 weeks later, as directed, I'm told "nobody responded to my emails upstairs, " regarding assurances that the check would be overnighted, to arrive tomorrow. "They've all gone home for the day, " comes the latest email.

As the story keeps changing and morphing, I realize that I may be compelled to take this matter to Small Claims court, and lose a day following up. But a judgment may not compel them to pony up the dough. Evidently, I'm not the Lone Ranger in my disappointment.

Company: Public Storage, Inc
Country: USA
State: California
City: Glendale
Address: 701 Western Avenue
Phone: 81824480801476
Site: publicstorage.com

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