Peet's Coffee and Tea
Ripoff Will not pay me my $25 for a gift card I returned UNUSED

I bought a $25 gift card on 12/10/05 and returned it UNUSED on 12/18/05. The asst manager, Mateo, took the card and verified that it had not been used.

He wouldn't give me a cash refund even though my receipt shows I paid with it IN CASH. He said he could give me $15 cash and then I'd have store credit for $10. Who wants to buy a $10 coffee cup? I don't even drink their coffee.

Otherwise, I'd have to fill out some forms and they'd mail me a check. So I did this and he assured me that I would have the check in two weeks. Four weeks later, I still had no check. They assured me it was comming.

Early February, I called again and spoke with Mandy, the manager. She said there was a mix up in payroll and I'd have the check in two weeks. Three weeks later, still no check.

I call again on February 27 and spoke with Mateo who doesn't know the status of anything but assures me the check is coming.

What a rip off! I've been waiting two months for a refund they could have given me in cash! Stay away from Peets! Their return policy sucks, the management gives you the run around.

And no one knows anything!!

Company: Peet's Coffee and Tea
Country: USA
State: California
City: Studio City
Address: 12215 Ventura Blvd #10
Phone: 8184871970

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