Totsy.com
Not worth the wait all sales are final

I had read in my parenting magazine that this site could save you money on designer merchandise. The company has items for sale for a limited time. Once the sale ends, they place one order with the manufacturer thereby saving the consumer money.
Well, the savings if any aren't worth the wait.

In total I have placed three orders and will not order again from them.

My first order was for 4 shoes for my girls. I didn't realize they that state that orders generally take up to 5 weeks. After 6 six and not receiving any shoes, I emailed the company. I got back a reply that they had just come in and would be shipped out soon. I placed my order in October and wanted the one shoe for Thanksgiving. Well that didn't happen. I didn't receive any shoes until December. I then did receive my order except for the show that originally had me place an order. After several more attempts, I found out that they no longer had my shoe. I don't understand how they couldn't since they only order the amount of shoes consumers buy. Anyway. It took me three months to resolve this issue and get my money back.

During the first 5 weeks of waiting, I placed another order of 4 toys. 2 of them I received within 2 weeks. Another toy came 8 weeks later and it is now on 11 weeks and I haven't received my last item. I contacted the company and they stated that there was a large demand for this item and they will put in a request to get it to me. That was 3 weeks ago and I haven't heard anything.
Since my 1st order I didn't get my shoe, besides giving me back my money they also credited my account. I used this credit to place my final order with. I ordered 2 more shoes. The one shoe came within 4 weeks, but the other shoe hasn't arrived. The other shoe that is missing, I already had a problem with. I ordered the shoe in a size 12 month, but my receipt says 0-6 months. I immediately contacted the company and they said all sales are final and that can't correct it. So in the end, my credit was pointless because the shoe I needed won't fit my daughter.

I wouldn't recommend this company to anyone. The supposed sale is not worth the wait and hassle. Plus, I have found the items in question on other websites for a little bit more money.

Once I clear up all my items, I will never order from them again.

Company: Totsy.com
Country: USA

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