Conn's Appliances
Repeated TV Failures on Same Parts, Store Refuses to Troubleshoot Cause

Read this first before buying from conns!!!
We have bought over $6,000 worth of appliances from conns since 2007

We Bought our 65" DLP Mitsubishi TV in Oct ($2,400) with a 4 year service contract, we have had many (6) repeated failures on the same parts (approx every 8 - 10 months). On the last visit the tech broke additional parts while trying to fix 1, Conns refuses to troubleshoot the cause of the repeated failure. They have tried to blame it in everything from over use, improper ventilation, power conditioning. The list goes on... Every time they come out they end up scratching their head finding no issue.

I tried for weeks to get a call back from upper management they refused to even talk to me. I went in person to the store in round rock where I bought it to see if they could help me escalate the issue. While waiting in the parking lot for a call back from "Catherine" (sr manager over service) I shared my story with passers by.

Company: Conn's Appliances
Country: USA
State: Texas
City: Round Rock
Address: 1601 South IH-35 @ Gattis School Rd Ste. 500
Phone: 5128283712
Site: conns.com

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