Rasta Empire
Refuse refund, did not receive product, cursed me out, disconnected call

Purchased shirt for my toddler from this website. Rather than shipping to the shipping address I specified, order was shipped to billing address.

Upon recieving shipment information, I logged on to my acct to confirm it DID in fact have the correct addresses. The next morning I called customer service, who refused to help. The male representative claimed they did not have my shipping address (which I just confirmed was on my acct the night before), refused to help, screamed and cursed at me ("ARE YOU F* LISTENING TO ME? I'M TELLING YOU YOU'RE FULL OF S*!!!"), then hung up on me.

When I called back, I received a different person (obviously sitting next to the first person) who flat out claimed she couldn't help me, had no intentions of helping me, there were no owners or supervisors to speak to, refused to provide address or any contact/business information, no way to receive refund, and no way to file any complaints with their company. She also rudely disconnected the call.

They refused to compensate my purchase that I never received. Either they had a problem with their system, or the guy that logged into my account (by way of resetting my password) changed my information, because now my physical address is nowhere in the account (that was just there the night before). Now I am out of the money, and no product to show for it! What a rip-off!

Company: Rasta Empire
Country: USA
State: Florida
City: Jacksonville
Address: 11250 Old St. Augustine Rd #15-154
Phone: 18774533887
Site: rastaempire.com

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