Office Max
'Bait & Switch' practice advertised special but then did not have items Auburn Maine

Office Max advertised a special consisting of an Epson printer, a 3.2 mexapixel digital camera and a SD card to go with camera. The sale flyer for these items came out Sunday, Dec. 21. After the mail in rebates, the total for the three items together would be $79.00. When I arrived at the Auburn store in the morning hours, I was told that they were all 'sold out' of the advertised special, but that they were offering a 'substitution' that would only cost the $79.00.

The printer and the card for the camera were as advertised, but the camera was a 2 megapixel instead of a 3.2. I asked how they could consider this a substitution when it was actually a down-grade and how could they charge the same price? That is when I was told that the deal was you would not have to wait for your 'mail-in' rebate... They would honor the price of $79.00! I explained that I would rather wait for the rebate to come in the mail and that I would prefer the 3.2 megapixel digital camera. As I was waiting to talk to the manager, two other customers who came in for the same 'deal' told me that this seemed to be a habit of Office Max... They had come in for a deal advertised last Christmas and were told the same thing. I was also told by an employee of Office Max that they never actually had the camera, but they were told to offer the substution to customers!

I have emailed the company, but they have not yet responded... I am sure they will not.
As for Office Max... I will not shop there again and I am sure to tell my friends and business associates about their practices!

Company: Office Max
Country: USA
State: Nationwide
Address: 88 Union St. Auburn, ME. 04240
Phone: 2077821119

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