Crescent Processing
Breach of contract, will not reimburse cancellation fee from prior merchant services despite my faxes, e-mails and phone calls. Promise of immediate reimbursement are not being kept despited many co

I have a small retail store and shoe repair shop. This is in regards to my merchant servises, Crescent Processing Co. I have been with the Company since June. I was promised, and it is written in the contract, that I would be reimbursed the $495.00 cancellation fee when charged by my prior service. I started trying to be reimbursed in Nov when the fee appeared on my bank statement. I contacted Mike Smith at Crescent via fax and telephone conversation. I was told it would take 7 - 10 business days to go through which would be about Thanksgiving 2010. The monies were never received on my end. I sent another fax on Jan 6 to Mike Smith. I received a call from Richard Blake, Senior Ops Manager, saying he is handling it personally and the money would be in my acct within 48 hours. It is now Feb 1 and the amount still has not appeared. On Jan 26, I left a message for Blake, and again today Feb 1.

This company does not follow through on it's promises. I am very dissatisfied with their lack of service.

Company: Crescent Processing
Country: USA
Phone: 187723333768083
Site: crescentprocessing.com

  <     >